Shipping & Payments

Shipping
Domestically in New Zealand. Smart Products New Zealand Limited uses the Pass the Parcel Trusted Home Delivery service from of the Freightways group of express parcel delivery companies that include New Zealand Couriers, Post Haste Couriers, Now Couriers and Castle Parcels.

Once we have dispatched your order we will notify you by email of the details for you to track your purchase online.

We offer free* delivery with the Pass the Parcel service from Post Haste Couriers. Their delivery times vary but generally they offer overnight delivery to Whanganui,and the main centres of Wellington, Auckland, Hamilton, Tauranga, Hastings and Napier and some other towns around the North Island. They provide a 2 day delivery service between the North & South Islands. If you live in a rural delivery area there will be additional 24 hours for delivery depending on the schedule of your area's rural delivery service.

Notes:

Please be aware that Post Haste Couriers deliver during normal daytime business hours Monday - Friday. We recommend you provide a delivery address where you (or someone trusted by you) are available to accept deliveries during the day.
Please note that the Pass the Parcel service is "Signature" required. This means that when they deliver, a signature and/or name is obtained from the person they hand the parcel to. This information is only used as a confirmation of delivery to you.
Please note that if you or the owner of the address being delivered to have a signed authority to leave with the Pass the Parcel service or Post Haste. They will take a photo of the front door or delivery area showing the parcel as being delivered to the address. This again is only used for confirmation of delivery to you..
Delivery times are estimates only and could be interrupted by public holidays and any weather related road closures, which are outside of our control.
We are not responsible for loss or damage to goods that are delivered to an incorrect address that you have supplied, so please confirm details before submitting your order.
If your order hasn't arrived and your online tracking information shows that it has been delivered, please contact NZ Post on ph: 0800 501 501 for tracked parcel post orders. Or contact our office for Pass the Parcel orders. Have your tracking number available when you call.

We also offer free* delivery to PO Box & Private Bag addresses throughout New Zealand using the Parcel Post service from NZ Post. Please select the "PO Box/Private Bag Delivery" option in the shopping cart. These orders will be sent with the Parcel Post - Tracked service from New Zealand Post. ETA for delivery is between 2 to 7 business days New Zealand wide. It is also a "Non Signature" required service.

For customers based in or passing through Whanganui you can also collect your order from our office. Please select this option in the online store and include a contact number and best time to call in the comments field, so we can notify you when your order is ready to be collected.

* Free delivery is only available on New Zealand retail sales. Club sales incur normal courier charges which will be advised upon inquiry.

Australian deliveries

For deliveries to Australia we use Aramex Couriers. This service is included in your price. and features online tracking. Delivery usually take between 3 - 6 days. Once we have dispatched your order we will notify you by email of tracking details for you to track your purchase online.

Notes:

Please be aware that Aramex deliver during normal daytime business hours Monday - Friday. We recommend you provide a delivery address where you (or someone trusted) are available to accept deliveries during the day.
We recommend you provide a delivery address where you (or someone trusted by you) are available to accept deliveries during the day.
We are not responsible for loss or damage to goods that are delivered to an incorrect address that you have supplied, so please confirm details before submitting your order.
Delivery times are estimates only and could be interrupted by public holidays and any weather related road closures, public health alert levels, which are outside of our control..
If your order hasn't arrived and your online tracking information shows that it has been delivered. Please contact us on the phone number or email above or click Aramex Australia for direct contact with Aramex Australia. Have your tracking number available when you call.

Payments

All transactions are conducted in New Zealand dollars. New Zealand Goods and Services Tax (GST) will be charged on New Zealand orders. All international orders will not be charged New Zealand GST.

Credit Cards

We accept credit cards and debit cards from Visa, MasterCard, and American Express via Stripe Payments and PayPal. So please select either option in the online store to pay by card.

Are either safe to use?

Both Stripe and PayPal help protect your credit card information with industry-leading security and fraud prevention systems. When you use either Stripe or PayPal, your financial information is never shared with the merchant. Both these companies are not only compliant with the global PCI-DSS security architecture that is the worldwide standard for payment processing. But they are both also long standing members of the Board of Advisors to the PCI Security Standards Council. The industry organisation that created the PCI-DSS global security standard for all payment processors.

Direct Credit

For manual deposits at any branch of Kiwibank or using the Internet. Please use your name as reference. Our bank account details are as follows.

Account Name: Smart Products New Zealand Limited
Bank: Kiwibank Limited
Branch: Porirua, Wellington
Account No: 38-9010-0844689-00

International payments

Our preferred method is PayPal.